Category Archives: Leadership

Leadership, Team, Vision and values

When businesses are formed, they immediately begin to reflect the values of the owner or leader.  We recruit people who seem to fit with…
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Case study, Growth, Leadership, Vision and values

  Every entrepreneur needs to be enthusiastic and passionate. Dedication and determination will get you a long way. But at some point you need…
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Leadership, Team

Any followers of football, and probably most people who aren’t, will be aware that Germany won the World Cup recently.  They won for one…
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Business planning, Growth, Leadership, Personal development

When we boil a kettle, we apply heat energy to water until it boils.  If we heat water up to 99 degrees, we’ve applied…
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Customer service, Leadership, Vision and values

I think a lot about the Values that businesses have (or don’t!). Values drive behaviour, and behaviour determines how your customers feel. Someone visited…
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Business planning, Leadership, Team

Most people in business face a crisis at some stage, and sometimes how we come through one can be a defining moment in our…
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Leadership, Team, Vision and values

Perhaps the most obvious answer is money – good cashflow works well! But cash isn’t my subject here; there’s something else that marks out…
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Growth, Leadership, Team

What should you do if a team member just doesn’t fit? I’m wondering if anyone reading this has experienced, or perhaps is experiencing now,…
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Customer service, Leadership, Team

Children are experts at excuses aren’t they? But is it just children? Do you ever feel that somehow customers or staff just don’t live…
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Business planning, Leadership, Team

I have recently been to one of our regular ActionCOACH conferences. I always return from these conferences buzzing with new ideas to help the…
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