Category Archives: Customer service

Customer service, Leadership, Vision and values

I think a lot about the Values that businesses have (or don’t!). Values drive behaviour, and behaviour determines how your customers feel. Someone visited…
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Customer service, Leadership, Team

Children are experts at excuses aren’t they? But is it just children? Do you ever feel that somehow customers or staff just don’t live…
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Customer service, Sales

  I needed some new walking boots (I love getting out in the hills with friends and family and, of course, the dog!).  …
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Customer service, Marketing

It is much easier (and cheaper!) to market to existing and past customers than to reach brand new ones. So it is worth using…
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Customer service, Marketing

At  a recent conference I was treated to 4 hours of teaching by two masters of marketing –Ivan Misner and Michael Port.  Both were…
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Customer service, Profitability, Sales

Italian economist Vilfredo Pareto observed in 1906 that 80% of the land in Italy was owned by 20% of the population.  He later checked…
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Customer service, Marketing, Sales

I came across this great video clip – The Power of Words. It is under 2 minutes long and has a very clear message….
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Customer service, Sales

Your customers are loyal and keep coming back. They even introduce other people to your business from time to time, as most of your…
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